FAQs
RESERVATIONS
How to book accommodation on Resa.nc?
To book accommodation, use the search engine, indicating the dates of stay, location and number of people. Choose the establishment and options you want and add them to your cart. Complete your contact details and your bank card. Your bank card will not be charged, it serves as a guarantee to block the reservation. A confirmation will be sent to you by email.
Are meals included in my accommodation reservation?
Your confirmation email specifies whether or not meals are included in your reservation. It is possible to add a meal upon arrival, depending on the establishment. If you have any questions, we invite you to contact the establishment directly before your stay.
How can I get more information about the establishment’s facilities?
You can find the list of the establishment’s equipment on its Resa.nc page.
How can I request a bed, cot or additional equipment from the property?
Availability of additional amenities depends on property. These amenities are not included in the reservation price unless otherwise stated. Please contact the property directly for this information. He will do his best to help you, but your request will not necessarily be guaranteed.
Can I request early check-in or late check-out?
If you wish to arrive or depart earlier or later, please contact the property directly before arrival. He will do his best to help you, but your request will not necessarily be guaranteed.
How to book an activity on Resa.nc?
To book an activity, use the search engine indicating the location and date. Select the activity, add it to your basket, and finalize your reservation with your contact details and your bank card. Your bank card will not be charged, it serves as a guarantee to block the reservation. A confirmation will be sent to you by email.
How to book a restaurant on Resa.nc?
To reserve a restaurant, use the search engine indicating the location, date and number of people. Choose the establishment, add it to your basket, and finalize your reservation with your contact details. Payment will be made on site on the day of reservation. You will receive a confirmation by email.
How to reserve a vehicle on Resa.nc?
To reserve a vehicle, use the search engine and indicate your dates. Choose the rental company, collection date, vehicle and add them to your basket. Finalize the reservation by entering your contact details and your bank card. A confirmation will be sent to you by email.
How to book a shuttle on Resa.nc?
To book a shuttle, use the search engine indicating the location, date and number of people. Choose the establishment, add it to your basket, and finalize your reservation with your contact details. Payment will be made on site on the day of reservation. You will receive a confirmation by email.
PAYMENTS
What payment method do you accept on Resa.nc?
We accept VISA and Mastercard bank cards. Please note that American Express is not accepted.
Can I book without a credit card?
Entering a credit card is required to block the reservation. It will not be debited, payment will be made on site.
I’m having problems entering my credit card.
If there are difficulties entering the card, we invite you to check its validity. If it persists, contact us by phone, email, or chat for personalized assistance.
How to receive an invoice?
If you need an invoice, we invite you to contact us by email, telephone, or chat. Be sure to provide us with your reservation details. We will then send you your invoice by email.
CONFIRMATION
I did not receive a confirmation email after my reservation.
You will receive a confirmation email once your reservation has been confirmed. Remember to check your spam, as this email may arrive in this folder by mistake. If you have not received an email, contact us by email, phone, or chat, providing your reservation details.
I made a mistake in my booking details.
If there is an error in your contact details entered during your reservation, we invite you to contact us by telephone, email, or chat for personalized assistance.
CANCELLATIONS AND MODIFICATIONS
I want to cancel my reservation.
For any cancellations, please contact the property directly using the contact details provided in the confirmation email. Please note that cancellation fees may apply. Each establishment has
How do I know if my reservation has been canceled?
After canceling your reservation, you should receive an email confirming the cancellation. Check your inbox, don’t forget to check your spam.
Where can I find the cancellation conditions for my reservation?
Cancellation conditions are indicated in your confirmation email or on the establishment page.
I want to change my reservation.
To change your stay dates, number of people, name or email address used when booking, please contact the property directly.
GIFT CARDS
How to reserve a gift card on Resa.nc?
Go to the “gift card” tab, choose the establishment, complete your contact details and your bank card. After finalizing, receive a confirmation email detailing your purchase and a gift card email to forward to the recipient.
How to use a gift card to reserve?
On the establishment page, select the dates, add the service to the basket, complete your contact details and insert the code of your gift voucher at the last booking step. This method doesn’t work for all providers. If this functionality is not accessible, you will need to enter a valid credit card and complete the number of your gift voucher in the “comments” box or contact the service provider directly.